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Customized Enhanced Massage Benefit
In 2025, the Seattle Fire Fighters HealthCare Trust is introducing a new massage benefit available to you and your dependents if enrolled in one of the Regence Plans. Due to the limited availability of in-network licensed massage therapists, we’ve improved coverage when using a non-participating provider. While in-network services still offer the lowest out-of-pocket costs, this enhanced coverage means you’ll be reimbursed more when using a non-participating provider or a therapist who doesn’t bill insurance directly.
| ECONOMY PLAN | ||
|---|---|---|
| Massage Services | Preferred / Participating | Non-Participating |
| Up to 24 visits per calendar year. | Deductible waived $25 co-pay | Subject to deductible, then plan pays 80% up to the maximum allowed charge of $150 per visit. |
| PREMIUM PLAN | ||
|---|---|---|
| Massage Services | Preferred / Participating | Non-Participating |
| Up to 24 visits per calendar year. | Covered in Full | Deductible waived, plan pays 90% up to the maximum allowed charge of $150 per visit. |
Regence Online Tools
First, make sure you’re enrolled online. To create an account, go to regence.com or download the Regence app. All you need is your member ID card to get started.
You’ll likely need to submit a claim for reimbursement when using a non-participating provider. Fortunately, the process is simple through the Regence App or the Member Dashboard at Regence.com.
Steps to Submit a Claim
Access the Member Dashboard on Regence.com.
Select “Claims” and then “Submit a Claim.”
(Only one claim can be submitted at a time.)
You will be provided a checklist to review before submitting a claim for reimbursement. Please see below.
- Select a claim type (most common: “Regence is my primary insurance”).
- Verify information and select the member. Confirm details like total charges and provider information.
- Upload your receipt for services.
- Choose payment method: electronic or mail. If electronic, you’ll be prompted to add bank details.
- Sign and submit the claim. You will receive a confirmation that your submission was received.
- Patient name
- Date of service
- Procedure code(s): This is typically a 5-digit number that is the description of services provided, typically 97124 for massage.
- Diagnosis code(s) and/or description: The reason for your medical treatment. For massage this will typically come from the prescribing physician.
- Healthcare professional’s full name and credentials. This includes Tax ID number, National Provider Identifier (NPI) and address. Please include a phone number if available.
- Total charges for each service provided.
Questions?
Questions? If you have any questions, please feel free to reach out to Regence Customer Service at
1 (866) 240-9580.
Introducing Hinge Health
A new benefit for Regence members and their families. Hinge Health is designed to offer a customized and more convenient approach to treat joint and muscle pain. Unlike traditional programs, Hinge Health’s technology gives you a personalized plan, live feedback during exercises, and a team of dedicated experts to support you every step of the way.
Get access to digital exercise therapy to reduce pain in your back, knees, feet, ankles, and more. Your program may include:
- Exercise therapy sessions personalized to address your specific pain—taking as little as 10 minutes to complete.
- Motion tracking technology that gives you instant feedback on your positioning during exercises.
- Unlimited 1-on-1 health coaching via text , email, or call to help tailor the program to your needs.
Women’s Pelvic Health Program
The Women’s Pelvic Health Program is more than exercise therapy. We combine gentle exercise with 1-on-1 support from an expert clinical care team, including your own pelvic floor physical therapist. So you get the right care when you need it most:
- Pregnancy and postpartum — prepare for and recover from childbirth. Prevent back, hip, and pelvic pain. Rebuild your abs.
- Bladder control — reduce urgent trips to the bathroom along with that “always gotta go” feeling that can result in leaking urine.
- Pelvic muscle relaxation and control — retrain your pelvic floor to reduce tension, relieve pain (including during sex), and increase flexibility.
- Pelvic muscle strengthening — build your core muscles. Prevent leaks when you laugh, sneeze, or cough.
- Offered as part of your Regence plan.